One-Third of People Can't Recognize AI From Humans

A recent study found that one-third of people are unable to distinguish between a human and an AI-generated response, which has important implications for the use of AI in customer service. While some people are comfortable with interacting with AI, others may feel deceived or frustrated when they realize they have been communicating with a machine. As AI becomes more prevalent in customer service, companies should consider how they can be transparent about the use of AI and provide options for customers who prefer to interact with a human.

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