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Wayfair CEO: AI Elevates Customer Service Performance
AI -Vo
July 03, 2023
Harnessing the power of artificial intelligence (AI) can lead to improved customer service, as demonstrated by Wayfair's unique approach. The online furniture giant leverages AI technology to bolster the performance of its human customer service agents, resulting in a more tailored and efficient customer experience.
This compelling article delves into the company's strategy and highlights the importance of striking a balance between AI and human-driven service. Discover how Wayfair's innovative use of AI augments its workforce, setting an example for businesses seeking to enhance customer satisfaction and outperform the competition.